The next price increase for RunSurreyRun will be on Wednesday, May 1, 2024.

FAQ's - RunSurreyRun

Pre-Race Questions

Why a race in Surrey?

What is the date of the next RunSurreyRun?

What Time Does the Race Start?

What is a Virtual Walk/Run?

Will Strollers and Wheelchairs be Allowed in the In-Person Event?

Is either the 5km or 10km course distances certified?

Why is the 10km course not official and measures/runs long at 10.3 km?

What is the Distance for the Virtual and In-Person Event?

Where does the course go?

Is there a Course Map for the In-Person Event?

When Does Registration Open?

How Can I Register?

What if I cannot make it?

Do I Need to Create a Race Roster Account for Registration?

Can we Register Teams?

Who Picks up Team Race Packages?

What Does Registration Include?

 What Else Does the Registration Fee Cover?

What if I Have Trouble Registering?

What is the Race Refund Policy?

How Does the Timing Tag Work?

Are pets allowed on the course?

Which Charities are Being Supported?

Is There Any Other Causes Being Supported?

Where Do I Pick Up My Swag Bag?

Can I pick up a Race Bib and Swag Bag for Someone Else?


Race Day Questions

Can I Register on Race Day?

Can I Pick Up My Swag Bag on Race Day?

If I Choose the T-Shirt Option Can I Switch to a Different Size on Race Day?

Can I pick up a race bib and swag bag on race day?

What Time do Roads Start Closing?

Where should we park on race day and are there any overflow parking lots?

Will there be a Gear Check?

How Do I Get to the Start of the In-Person Event?

Is there Parking at the Start or Finish Zone for the In-Person Event?

What Happens if I Can’t Make it to the Race?

What Happens if the race is cancelled due to an unforeseeable circumstance?


Post-Race Questions

Where Can I Find My Results?

My Results Were Wrong or I Need Some Information Corrected, How Do I Do That?

Where Do I Get My Photos After the Race?

How do I upload my virtual results?

I left my coat/bag in gear check, how do I get it?

What if I won an award/prize and was not able to make the award ceremony?